This is one of the primary features of osTicket. It involves setting up your email account and adding the cron.
Add Your Email:
- Go to Emails -> Emails
- In this page, Click "Add New Email"
- Fill up the form and submit
Sample form to add microsoft office360 email.
Enable Email Fetching:
- Go to Emails -> Settings
- In this page, Click "Email Fetching - Enable"
Setup Cron Job to fetch emails
Add the following entry to cron
*/5 * * * * nobody /path/to/php /path/to/api/cron.php